Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Sr Tech Analyst today with St. Mark's Hospital.

Benefits

St. Mark's Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Sr Tech Analyst. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

JOB SUMMARY (Primary purpose of the position.)

The Senior Technical Analyst (STA) implements and supports a broad range of facility based ITG equipment. As the key technical service resource within the facility, the STA is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 oncall support with other members of the division staff. The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The STA assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

GENERAL RESPONSIBILITIES: (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)

• Effectively works with division and corporate ITG personnel to ensure that division priorities and standards are achieved

• Effectively works with customers, Service Desk and Technical Services personnel

• Participates in facility-based IT project planning, as needed

• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

• Mentors and trains Division Technical Analysts

• Drives standardization and documentation relating to Facility Technical Analyst roles.

• Exhibits deep, comprehensive knowledge of core infrastructures, including networking and server administration.

• Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance

• Responsible for ensuring technical documentation exists for locally supported systems, including Knowledge Base and support articles.

• Investigates hardware problems and performs minor system hardware and communication connection repairs

• Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction

• Recommends process changes that improve the implementation, maintenance and support of facility and division-based IT equipment.

• Coordinates work among the local technical services team.

• Responsible for asset management tasks for the facility.

• Communicates and escalates incidents and requests beyond scope of ability to senior service resources

• Logs and tracks incidents and requests; reviews incident and request tracking databases

• Aids and trains users on proper use of division and/or facility technology

• Provides 24x7 on-call support based on division IT staff rotation

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Sr Tech Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.