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New Directions Behavioral Health EAP CARE MANAGER - Kansas City / Overland Park in Overland Park, Kansas

Be the difference that makes a difference.

At New Directions, we’re in the business of changing lives. Founded in 1995, New Directions helps people live healthy, balanced lives. New Directions provides managed behavioral health services, an Employee Assistance Program, Student Assistance Program, organizational consulting and health coaching to private and public health plans, Fortune 100 companies, large and medium employers and labor groups. This strategy isn’t just applied to the 16 million individuals we serve, but to our own teams and career seekers like you. Help us change lives by starting with your own - we’re looking for bright, passionate and ambitious people to help be the difference that makes a difference.

Role and Responsibilities :

  • Conduct thorough clinical assessments of callers needs and initiates appropriate referrals based on the clinical assessment.

  • Demonstrate clinical expertise in response to a variety of circumstances ranging from crisis intervention to routine business matters.

  • Provide brief / problem focused clinical support.

  • Conduct consultations with managers, supervisors and HR regarding complex employee and workplace situations

  • Case manage and discuss treatment compliance with HR managers and other personnel from EAP customers in accordance with HIPAA standards

  • Manage US Department of Transportation substance abuse referrals

  • Conduct assessment of needs and provide telephonic support to customers related to critical incidents and coordinate onsite Critical Incident Response when necessary

  • Provided follow up to all onsite Critical Incident Response and assess any additional needs

  • Ability and willingness to participate in a phone based on call rotation

  • Demonstrate ability to manage multiple tasks and software systems in a fast-paced changing environment

Qualified candidates will have:

  • Qualified candidates will have a current, unrestricted license to practice independently as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, or Clinical Psychologist.

  • A minimum of 3-5 years post licensure experience in direct clinical care.

  • Excellent communication and interpersonal skills.

  • Strong computer skills including an ability to communicate telephonically and type.

  • Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment.


  • Prior EAP experience

  • DOT SAP eligible

  • CEAP

  • Call center experience

  • Crisis intervention work

  • Spanish proficiency

This position will be located at our corporate office in Overland Park, KS and the hours are Monday - Friday, 9:00am - 6:30pm CST.

Why work for NDBH?

Vibrant, positive culture

Caring isn’t just our job, it’s our culture. Because we believe a healthy lifestyle starts with a healthy work setting, we take great pride in fostering a friendly, caring and inspiring workplace.

Community involvement

New Directions has a service program that supports a wide range of causes annually. Employees have the chance to give to those in need and volunteer through company-sponsored volunteered time off.

Competitive benefits

Optimal health is our mission. That’s why we offer a robust benefit package that includes medical, dental, vision and life insurance plans. Other benefits include a 401(k) Retirement Program with company contributions, an Employee Assistance Program (EAP), Talkspace, myStrength, fitness and local discounts, and tuition and CEU/License reimbursements.

Join one of the fastest-growing behavioral healthcare companies in the industry today!

New Directions Behavioral Health, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


Licenses And Certifications


  • Behavioral Lic