The Proactive Outbound Specialist maximizes client retention by acting as the liaison between our clients (whose knowledge level ranges from no payroll experience to payroll expertise) and the business segment. As a result of a proactive outreach (outbound call) performs all activities that support client retention through the following (not limited to) components – Risk Assessment (based on dialogue), facilitate pricing changes or concessions, faciliate the resoultion of outstanding service related issues and survey follow up programs. Maximizes retention by working with the client and ADP associates and service management to resolve any issues that are within our control, and may affect the client's decision to stay with ADP. May also work with various other functional areas to facilitate the resolution/closure of client outstanding issues/concerns.

• Strong English skills • Ability to read verbal cues in Canadians o Tonal changes o Vague answers o Enthusiasm/Frustration • Probing skills/Questions • Problem solving/identification • Excellent communication skills • Interpersonal skills • Time management skills

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.