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New Directions Behavioral Health Systems Engineer in Kansas City, Missouri

The Systems Engineer is responsible for implementing and troubleshooting core infrastructure systems. Additionally, they are responsible for conducting formal testing and transitions of new technology into production including ensuring the stability, integrity, and efficient operation of the in house information systems that support core organizational functions.


  • Installs, configures, and troubleshoots enterprise level server hardware and software.

  • Perform Microsoft Windows system patching and firmware updates for enterprise systems.

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

  • Assist in managing systems that support core technologies such as VMware, Hyper-V, and Microsoft Windows Servers.

  • Daily support and administration of Microsoft Active Directory, DNS, DHCP, and other core Microsoft Enterprise Environment Services

  • Provides second level end user support, installation, training, and configuration for hardware and software components.

  • Provide emergency off-hours support as defined in rotation schedule with other IT System Engineers.

  • Assist in the identification of emerging technologies that may be appropriate for New Directions, provide technical knowledge, skills, and support to development team.

  • Support the goals of the Information Technology Organization.

  • Assures compliance with New Directions policies and procedures; take appropriate action to correct any obvious unsafe conditions.

  • Participates in a rotating on-call schedule with the IT engineering team.

  • Ability to work in a Team environment.

  • Ability to collaborate with other Information Technology Teams and Departments within the Enterprise with a focus towards solving problems and improving User Experience.

  • Provide support for Citrix Xen Desktop, XenApp, persistent and non-persistent environments.

  • Provide support for Microsoft Communication systems (Exchange, Skype for Business).

  • Provide support for Office 365 administration.

  • Provide support for CommVault Backup solution.

marginal (non-essential) functions

  • The list of duties and responsibilities listed above is not intended to be all-inclusive and can be expanded to include other duties or responsibilities as deemed necessary.


  • Technology related (AA, BS, BA) degree or at least 5 years of experience

  • Proficiency in Microsoft products with advanced skills in the current Microsoft server operating systems.

  • Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment.

  • Must have the ability to work, negotiate, and present well with staff at all levels in the company.


  • Excellent communicator.

  • Ability to investigate and resolve complex problems

  • Enjoys working in a fast paced environment

  • nment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.